Customer messages, straight to you
Customers ask questions or request a quote from your page; it all lands in your dashboard inbox.
What is it?
Every business page has an “Ask a question” section. The customer picks a subject, writes a message, and it lands in your dashboard “Inbox”. You reply from there by email, phone or WhatsApp.
Who is it for?
For page owners and managers. Customers don't need an account to send a message.
Step by step on the site
- 1
A customer writes
On your page, in “Ask a question”, they choose a “Subject”, such as “Question” or “Get a quote”, and tap “Send message”.
- 2
Open “Inbox”
In the dashboard, tap “Inbox”. The number next to it is how many unread messages you have.
- 3
Sort your messages
Switch between “All”, “New”, “Replied”, “Archived” and “Spam”.
- 4
Reply
Tap “Reply by email”, “Call” or “WhatsApp”. Then tap “Mark replied” so you know it's done.
- 5
Keep it tidy
“Archive” old messages, mark unrelated ones as spam, or mark one unread to come back to it later.
In the Telegram bot
@IrooniMapBusinessBot
- 1
Messages arrive instantly
If you've connected @IrooniMapBusinessBot, each new message reaches you in Telegram with its buttons.
- 2
Reply from there
Under the message, tap “📞 Call” or “💬 WhatsApp”, then “✔️ Mark handled”.
- 3
All messages
Tap “💬 Messages”, or open the dashboard inbox with “🔗 Open inbox”.
A few tips
- Replying quickly makes a real difference; with the Telegram bot no message slips past you.
- Messages sent before you claimed the page are marked separately in the inbox.
- You can turn the new-message email on or off in the dashboard “Settings”.
Limits and details
- Each message is between 10 and 2,000 characters.
- To stop spam, up to 8 messages an hour can be sent from one place, and up to 3 an hour to each business.
Common questions
Do I see the customer's contact details?
You see what the customer wrote in the form and reply the same way.
Someone messaged before I claimed the page. Is it lost?
No. Those messages are kept, and once you claim the page you get a summary of them by email.
Related features
All featuresReady to try it?
It only takes a few minutes. If you get stuck, this page is right here.